Welcome to RydeMile. These Terms & Conditions govern your use of our website and taxi services. By booking a ride with RydeMile, you agree to these terms. Please read them carefully before making a reservation.

1. Booking Confirmation

All bookings are subject to vehicle availability. Your booking will be considered confirmed only after you receive confirmation from RydeMile via phone call, WhatsApp, SMS, or email.

2. Passenger Responsibilities

• Provide accurate pickup and drop locations.
• Share the correct travel date, time, and contact details.
• Be available at the pickup location on time.
• Treat the driver and vehicle respectfully.
• Follow all applicable traffic laws and safety guidelines during the journey.

3. Pricing & Payments

Taxi fares are based on the selected route, vehicle type, travel distance, and the final quotation provided by RydeMile at the time of booking.

Unless specifically mentioned in the final fare confirmation, toll taxes, state entry taxes, parking charges, airport parking fees, and any other applicable government charges are not included in the quoted fare and may be charged separately after discussion and customer approval.

Payments can be made through Cash, UPI, Bank Transfer, or any other payment method accepted by RydeMile. Full or partial advance payment may be required for certain bookings.

4. Cancellation Policy

Customers may cancel their booking before the scheduled pickup time by contacting RydeMile. Cancellation charges may apply depending on the timing of cancellation, distance already covered by the driver, or the type of booking.

5. Waiting Charges

Airport pickups include a reasonable complimentary waiting period. Additional waiting time beyond the complimentary period may incur extra waiting charges, which will be communicated to the customer.

6. Delays & Force Majeure

RydeMile strives to provide timely transportation services. However, we shall not be held responsible for delays caused by traffic congestion, road closures, weather conditions, vehicle breakdowns, accidents, strikes, government restrictions, or any circumstances beyond our reasonable control.

7. Luggage Policy

Customers are responsible for selecting a vehicle suitable for their luggage requirements. Additional luggage beyond the vehicle’s capacity may require a larger vehicle and additional charges.

8. Vehicle Usage

• Smoking inside the vehicle is strictly prohibited.
• Consumption of alcohol or illegal substances inside the vehicle is not permitted.
• Passengers are responsible for any damage caused to the vehicle during the trip.
• Drivers reserve the right to refuse service in case of inappropriate or unsafe behaviour.

9. Lost & Found

While we will make every effort to help recover lost belongings, RydeMile is not responsible for personal items left inside the vehicle after the completion of the journey.

10. Limitation of Liability

RydeMile shall not be liable for any indirect, incidental, or consequential damages resulting from delays, missed flights, missed appointments, traffic conditions, natural disasters, or other unforeseen events beyond our control.

11. Privacy

We respect your privacy. Personal information collected during booking is used only for providing transportation services, customer support, and improving our services. Please refer to our Privacy Policy for complete details.

12. Website Usage

Users agree not to misuse the RydeMile website, attempt unauthorized access, introduce malicious software, or engage in activities that may disrupt our services.

13. Changes to Terms

RydeMile reserves the right to update or modify these Terms & Conditions at any time without prior notice. Updated terms will be published on this page and become effective immediately upon publication.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of our services shall be subject to the jurisdiction of the courts in Mohali, Punjab.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us: